Video

Use Case on AI, Call Centers & NPS

 

Ed Fox, CTO of MetTel, sits down with Dubber’s Mike Earl, Senior Director, and Adrian Di Pietrantonio, Co-Founder and EVP, during MetTel’s Innovation Summit 2020 to discuss how a large, decentralized retailer uses its call center data to make valuable business decisions. This retailer uses MetTel’s Intelligent Call Recorder to record, transcribe, score sentiment analysis, and capture interesting data points from incoming phone calls to its main call center plus 5,000 retail locations across North America.